Rarely our coops will arrive with minor dings or damages, usually aesthetic, and have no effect on the functionality of the coop. This unfortunately can happen occasionally due to the weight, size and nature of the product. Products are also consistently being lifted and set down in the shipping process. In these cases at no addition charge to our customers we will send replacement parts.
We will definitely assist in taking care of any major damages that are beyond minor aesthetic damages that render your product useless. Please take pictures of the damaged parts so we can assess the damage and correctly identify which parts have been damaged. The pictures taken of the damaged boxes will help in our making a claim with the shipper.
If shipment is damaged from handling it must be claimed with the freight carrier, or in this case FedEx. You must note on the freight bill if any boxes are missing or damaged.
PLEASE RECOGNIZE! Even if you see damage on the product, DO NOT REFUSE THE PACKAGE! If you do this you agree to the terms of this website, that you are responsible for the full cost of return shipping.
Please instead open up your product and take pictures of any damages. We have seen that though at times the box looks heavily worn and tattered, the contents inside are often fine, some times only a few spare parts are needed to make the product whole and perfect. We can easily ship spare parts very quickly to you. Again please take pictures of any damage to parts, as well as the boxes thank you.
If within 30 days of purchase you want to return the coop, please email us and let us know you are sending it and why. We will then provide an address for you to send the coop to. Typically the address will not be the same address it came from because we have multiple warehouses. Any costs associated with shipping the chicken coop to us will be your responsibility along with a 15% restocking fee that will be deducted from your refund. Refunds will not be given until all items have been returned and accounted for.